- Our handmade watches from Dedegumo are guaranteed for one year. The Dedegumo watch range is repaired free of charge except for exchanges of expendable supplies, e.g., leather belts, and recklessness on the part of the buyer.
- You will be charged a nominal fee for expendable supplies or reckless damage to the Dedegumo watch, incurred through irresponsible behaviour on the part of the buyer, even under the guaranteed terms.
- Should you find an initial failure after receiving the watches, please send it back to us within ONE WEEK (7 days), from the date of receipt of merchandise. We will repair and send it back to you.
- Please include and state your order number together with your return.
- The buyer is responsible for all shipping charges incurred on returned/exchanged merchandise.
- Please do not send back your item(s) until we reply back to you with our factory repair address. This will NOT be the same one displayed on your parcel. We cannot be held responsible for any parcels sent to the incorrect address.
- Please fill out any customs documents with the following description and declaration: “Product Return to seller – $0 value”.